Iron Age Designs accepts payments made by Check, ACH, Wire Transfer and Credit Card (Credit Card payments not to exceed $5,000 per order). All orders are to be prepaid unless credit terms are established. Credit applications can be requested at [email protected]. A minimum 50% deposit payment is required on all orders that include (but not limited to):
- items made of bronze or aluminum
- anything with custom fabrication, finishes or patterns
- large or non-stocked items.
Iron Age, being a materials supplier with nexus in Washington State and Maryland only, cannot collect sales tax in any other states. It is the responsibility of the customer to pay taxes as applicable for their projects, therefore tax is specifically excluded from our quotes for all states except Washington State and Maryland (unless a reseller permit is submitted).
Your satisfaction with Iron Age products and service is always our goal. Under normal conditions, our products will perform their intended functions for many years. If any issues should arise, we take a problem-solving approach and are committed to ensuring a successful outcome.
Iron Age warrants its products to be free of defects in material and workmanship for the period of one year from date of invoice. This warranty does not cover abnormal use/abuse of the product and is exclusive to products supplied by Iron Age. Any claims for labor costs or other expenses related to the replacement of the defective product will not be allowed by Iron Age. Iron Age’s responsibility is limited to replacement only of products determined by Iron Age to be defective (pictures will be required). Extended warranties are available on a case by case basis.
All Iron Age grates 14” wide or less have been designed to withstand at a minimum single-axle vehicle/residential traffic when installed properly. Grates that have been rated for heavy vehicular loads/commercial traffic will be listed as “Heavy Duty”. Any drawings that do not specify “Heavy Duty”, or a specific load designation, should be considered “Pedestrian Load Only”. All grates that span a distance greater than 14” are designed and listed as “Pedestrian Load Only”, unless otherwise noted. Pedestrian rated grates can be used with reinforced frames to attain “Heavy Duty” loads on a case by case basis as needed. If you have questions regarding load of our grates and how that applies to your specific application, we recommend that you call or email to discuss prior to specification or purchase. We can obtain engineer’s calculations or load tests for specific vehicular load conditions at an additional cost if necessary.
Production of orders commence upon receipt of:
- Purchase order/signed Iron Age quote
- Approved drawings/submittals, as applicable
- Deposit as applicable based on terms of purchase agreed upon by Iron Age and the customer
Please keep in mind that quoted lead times are estimates. While usually accurate, they are subject to change once an order is placed into production. Iron Age is not responsible for site or construction delays. Orders are shipped upon completion. If contractor is unable to receive order when it is ready to ship, Iron Age will bill for stored materials and any applicable storage charges exceeding one week.
Installation/mounting hardware is not included unless specifically quoted/ordered as such. Frames are shipped with bolts to attach them to our grates, but do not include any additional hardware.
For stock items, our restock fee is 25%. A return authorization must be obtained, shipping pre-paid and items received in re-sellable condition for us to accept the return. For items that are made to order, a 50% cancellation fee will apply if the order is cancelled prior to shipment. If the order is completed and shipped, 100% of the invoiced items will be billed for and considered due, unless otherwise agreed to in writing by Iron Age. Custom order deposits are non-refundable. Custom products, finishes, cut grates and custom frames are not refundable.
FREIGHT TERMS & CONDITIONS
IMPORTANT! PLEASE READ CAREFULLY.
INSPECT AND COUNT YOUR FREIGHT
AT TIME OF DELIVERY.
A Note About Freight
Iron Age Designs is a materials supplier only. Our freight is shipped by independent freight companies. In effect, from the time the freight company loads our product on their truck until the time they deliver, and it is signed for in good order, it is their property. After signing, it is your property. Offloading is the responsibility of the customer. Due to the nature of our products, a forklift is usually required. Liftgate service is available on most orders. Please advise at time of order if this is a requirement. Extra charges will apply.
Iron Age products are inherently heavy. They are also made of very strong and durable material. That said, damage can still occur between our warehouse and you, the customer. Shipments, especially large ones involving multiple pallets and castings, need to be inspected as soon as possible for any damaged or otherwise nonconforming items.
Claims for missing or damaged freight must be made at the time of delivery and must be logged officially with the freight carrier on their delivery paperwork (see below).
Though we will always try our best to do right by our customers in the above circumstances, this method allows us to make claims in a timely manner with our carriers. If the Bill of Lading and delivery receipt is signed by you as delivered complete and in good order, we will assume as much and expect payment in full per the payment terms we have agreed upon.
FREIGHT CLAIM POLICY
Freight should be visually inspected upon delivery for any obvious visible damage to packaging or the product itself. If visible damage is apparent, freight should either be 1) returned to the carrier (Delivery Not Allowed), or 2) accepted, but noted on the freight carriers’ Bill of Lading (BOL) that the product was received in a damaged state. Pictures should be taken at that time, and Iron Age should be notified immediately with order number, BOL number, and associated pictures and documentation. If visibly damaged freight is accepted without comment (as “undamaged”) customer is responsible for timely payment per Iron Age Designs Terms and Conditions, and any remedies will come separately and at customer’s expense.
Freight should be counted and compared to the Packing Slip and BOL at the time of receipt as well. If the items or quantities on the Packing Slip/BOL are different than those in the shipment, this claim should be made immediately to the freight carrier and to Iron Age for replacement as soon as possible.
IF YOU ARE RECEIVING FRAMES, they are shipped with bolts used to fasten the grates to the frames. These are typically boxed, and the box is taped to one of the frames sent. Please locate these when inspecting freight, and if removing bolts from frames, label and store in a safe place for use when you need them. As with claims for damage, claims for missing hardware will not be allowed for consideration after goods are signed for at delivery, and replacement costs as well as associated shipping will apply.