THE IRON AGE CUSTOMER COMMITMENT

We want you to think of Iron Age Designs as a knowledgeable, responsive and trusted partner. To achieve that goal, we work hard every day to live up to the following customer commitments:

We Anticipate

Helping you find answers when and where it is convenient for you, our website has been re-designed, allowing you to search our product line more effectively. Whether you are looking for new ideas, a specific size of grate to fit another manufacturers drain body, or a general overview of our custom capabilities, we’ve got you covered.

We Listen

If you can’t find the information you need on our website, we want to know about it. Send us a note here. If you’d rather e-mail, we’re at info@ironagegrates.com. Or if you want to discuss your project, contact your local Iron Age sales representative or give us a call at 877-418-3568.

We Answer

Iron Age has offices on the east and west coast. Contact us during standard business hours (8 a.m.—5 p.m.) and no matter what part of the country you are calling from, someone will be available to answer your call. We’re not too hung up on job titles here, so whoever answers the phone will be happy to help you—or track down the person who can.

We Follow-Through

Once the conversation is started, we are all tasked with making sure your question is answered or your problem is solved in a timely manner—and it’s a responsibility we take seriously.

We Collaborate

When a job requires a custom solution, we take the time to truly understand your needs and get to know the specifics of the project, no matter the size.

We Communicate

We know that trust can only develop when communication is complete, accurate and transparent. We take a problem-solving approach when any hiccups arise, and will go out of our way to ensure a successful outcome.